FAQ

Tour Dates

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6/8 Hunter, NY
6/30 Saskatoon, SK
7/3 Morrison, CO
7/5 Jambase Live Festival - CANCELLED
7/5 Woodinville, WA
7/6 Jacksonville, OR - Family Matinee Show
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FAQ

Have a question?  We have answers!
 
Having trouble placing an order? See the Online Store F.A.Q.
 
Have a question about an order you received?  See the Sales & Returns Policies

What is the MichaelFranti.com or Member Community?

The MichaelFranti.com/Member Community serves as an online community and resource for fans. The MichaelFranti.com community is integrated with the website to allow exclusive content and interaction for users with community profiles.

When does my membership expire?

To check your member status, log into your account on the site. Your expiration date will be listed below your photo in the left sidebar. If you joined the free community you will not have an expiration date.

I have a new email address. How can I change my information?

You can change or verify your info (including your e-mail address) by logging in to the site, then click the Edit tab in your profile.

Why am I not receiving email from MichaelFranti.com?

We send email updates and newsletters to the email we have on file for you, so please ensure that the address is correct. Please be sure to check your Junk Mail folders if you have them. Certain Internet Service Providers have very strong filters, making it difficult for some of you to receive our emails. Make sure that all email website addresses (support@michaelfranti.com, mail@michaelfranti.com, noreply@michaelfranti.com) are in your address book, as some spam filters will disallow mail from sources not on your approved list.

How do I send an email to Michael Franti or the MichaelFranti.com support team?

For any and all contact information, please consult the contact page.

How can I find out information about an order I placed in the Online Store?

The Michael Franti Online Store is managed and fulfilled by Speargear.
Email: speargear@stayhuman.org
Phone: 415 643 8100
Monday - Friday 10AM-5PM PST

 

What is the return policy for the Speargear Online Store?

We except returns for 60 days. 
Please send to: Speargear -- Attn Returns
                          2180 Bryant St Ste 206
                          San Francisco, Ca 94110

                       *Please include a note stating exactly what you would like to exchange along with the original item you purchased. 

There will be a $2 handling fee, please make checks out to Glocal Inc and include with your return.
 

Will my personal information be shared or made public to any other entities?

We respect your privacy and we will never share your private information with a third party or sell our email lists. You may opt out of our newsletters at any time from your profile page(click the My Newsletters tab). You may also opt to receive email from MCN's Special Promotions List.

Will Michael Franti be coming to my city this year?

All of this information is posted in the tour/calendar section as soon as it is confirmed. If a date is all of a sudden missing, then it has probably been cancelled or rescheduled. Sometimes the venues are unaware of the confirmed date before we are however that doesn't mean that the show is not going to happen. Please continue to check the site for updates. ***All dates, even those confirmed on this site, may be subject to change with little or no notice. Please be sure to confirm dates with the venue before traveling long distances.

When will tickets go on sale for my city?

All of this information is posted in the tour/calendar section as soon as it is confirmed. Pre-sale tickets are posted within the Member section of the site based on availability.

Which Seats will be available through the pre-sale process?

The artist's agreement with the ticket vendor(s) makes select seating available to MichaelFranti.com Members before it is made available to the general public. Once the pre-sale window has expired, these tickets will return to public access. The location of the MichaelFranti.com seats may vary at each concert. It is important to note that members who make the effort may very well find it possible to purchase better seats through the normal ticket outlets than those held through the MichaelFranti.com. However, please be aware that we do our best to secure as many prime seats as possible for our members.

Which shows will be available for pre-sale?

Pre-sale tickets are made available via an agreement between the artist and the ticket vendor(s). Only shows which the vendor are handling/promoting will be made available for pre-sale. All shows that are to be made available will be announced via the website in advance of the pre-sale date as that information is made available to the MichaelFranti.com Fanclub. Please do not email asking if a particular show will be made available or not; the answer can be found based on the presale ticket availability on the tour/calendar page.

The show is not listed on the ticket vendor's website. Is it really available?

Shows advertised on the artist's site are arranged through the ticket vendor(s). However, the show may not display on the vendor's site as the local vendor office or the venue might still be working on the show and have not made it visible online.

How will I know when pre-sale tickets are available for the show I am interested in?

Pre-sale dates will be announced to members on the website and via email. In general, tickets will go on sale to MichaelFranti.com Members the Wednesday or Thursday before they are made available to the general public, and continue for a set amount of time. Pre-sale dates and times will also be announced in the tour/calendar section.

Why isn't the show in my area having a pre-sale?

Not all shows will be available for presale. Festivals Events, fairs, and other general admission shows typically are not offered on a presale basis. Presales from other arena shows may be announced late due to difficulty confirming the presale ticket locations within the venue. Presale ticket events are posted immediately on the website tour/calendar page as soon as they are confirmed and the information relayed to us.

How long will the pre-sale be available?

Normally the presale begins the Wednesday before the public sale and ends the Friday before the public sale. Circumstances may alter these dates and times so exact dates/times will be posted on the website tour/calendar page as soon as they are confirmed.
*Please Note: We have a NO REFUND policy. We do not guarantee that every member will be able to get pre-sale tickets through the MichaelFranti.com. Just as any show can sell out of tickets, so can the pre-sales. We encourage you to experience the MichaelFranti.com community in it's entirety as there are many benefits to being a member.
 

How much are tickets?

We will not be posting ticket prices in advance. They will be posted during the pre-sale before you purchase them.

How many tickets can I purchase?

The number of pre-sale tickets avaialble per member will be listed on the ticket purchase page.

How do I access my tickets?

Tickets purchased through a pre-sale on MichaelFranti.com will be waiting for you at the venue's will call booth the evening of the show. You MUST bring a valid photo I.D. to claim your tickets.

I have a question that is not answered here.

Please check the contact page to see who you need to contact. You may also email us at support@musiccitynetworks.com.